phferry is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information phferry collects, how it is used, who it may be shared with, how it is secured, and what rights you have over your own data. We follow applicable Philippine data privacy laws and best practices because your trust is something we take seriously.
These cards highlight the core principles behind phferry's data handling. The full legal details are in the policy sections below.
phferry only collects personal data that is genuinely necessary for operating your account, processing transactions, and complying with applicable regulations. We do not collect data for data's sake.
All personal data transmitted to and stored by phferry is protected using 256-bit SSL/TLS encryption and industry-standard security protocols — the same level of protection used by major Philippine banks like BPI and BDO.
phferry does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used to operate and improve phferry services only.
phferry processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations.
Filipino data subjects have meaningful rights under the DPA, including the right to access, correct, and erase their personal data. phferry provides accessible channels for you to exercise these rights without unnecessary friction.
In the unlikely event of a personal data breach that creates a real risk of harm to affected players, phferry will notify the National Privacy Commission (NPC) and affected players within the timeframes required by Philippine law.
Under the Philippine Data Privacy Act of 2012 (RA 10173), every Filipino data subject has the following rights in relation to their personal data held by phferry. These rights can be exercised by contacting phferry's Data Protection Officer at [email protected].
How to Exercise Your Rights: Submit your request by email to [email protected] with the subject line "Data Privacy Request – [Your Account Username]." phferry will acknowledge all data rights requests within five (5) business days and fulfill verified requests within fifteen (15) business days, subject to applicable exemptions.
Request a copy of the personal data phferry holds about you and information on how it is being processed.
Request correction of inaccurate or incomplete personal data in your phferry account without undue delay.
Request deletion of personal data where it is no longer necessary, consent has been withdrawn, or processing was unlawful — subject to legal retention obligations.
Object to the processing of your personal data for direct marketing or profiling purposes. phferry will cease processing upon a valid objection.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible and legally applicable.
Lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe phferry has violated your data privacy rights.
phferry ("we," "us," "our") operates the online gaming platform accessible at phferry.org and is committed to protecting the personal data of all players, visitors, and users of the platform ("you," "your," "data subject").
This Privacy Policy describes how phferry collects, processes, stores, uses, and protects personal data in connection with your use of the phferry platform, including all casino games, sports betting, bingo rooms, financial transactions, customer support interactions, and promotional activities. This Policy applies to all phferry players, including those located in Metro Manila, Cebu, Davao, and all other areas of the Philippines.
This Privacy Policy is to be read together with phferry's Terms and Conditions and Responsible Gaming Policy. By registering a phferry account or using the phferry platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Governing Law: phferry processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission of the Philippines.
For purposes of this Privacy Policy, the following definitions apply:
phferry collects the following categories of personal data. We collect only what is necessary for the specified purposes and do not collect excessive or irrelevant information.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, UMID, PhilSys ID, passport number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, support |
| Financial Data | GCash account number, Maya account, bank account details (BPI, BDO, Metrobank, UnionBank), transaction history | Processing deposits, withdrawals, AML compliance |
| Gaming Data | Game session history, wager amounts, win/loss records, bonus usage, VIP tier status | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Fraud prevention, security monitoring, platform optimization |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Support delivery, dispute records, quality assurance |
| Marketing Preferences | Opt-in/opt-out status, communication channel preferences | Sending promotional communications where consent has been given |
phferry collects personal data directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, respond to a survey, or interact with any other phferry feature that requires you to provide information.
When you access the phferry platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device identifiers, browser specifications, pages visited, time spent on pages, and game session data. This data is used for security monitoring, fraud prevention, and platform performance analysis.
phferry may receive personal data from third parties in limited circumstances, including from identity verification service providers used for KYC purposes, payment processors (such as GCash, Maya, and Philippine banking institutions) in connection with transaction processing, and from fraud detection partners for security and AML compliance. In all such cases, phferry requires the third party to confirm they have a lawful basis for sharing the data.
phferry processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
phferry uses personal data for the following purposes:
phferry shares personal data with trusted third-party service providers who process data on our behalf and under our instruction. These include payment processors (GCash, Maya, Philippine banks), game technology providers (studios supplying phferry's casino games), identity verification providers, customer support platform operators, and cloud infrastructure providers. All service providers are contractually obligated to handle personal data securely, use it only for the specified purpose, and comply with applicable Philippine data privacy requirements.
phferry may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts of competent jurisdiction where required by law, court order, or regulatory directive. phferry cooperates fully with all lawful requests for data disclosure from Philippine government authorities.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving phferry, personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in how your data is processed, and you will have the opportunity to exercise your data rights prior to any change taking effect.
What phferry Will Never Do: phferry will never sell, rent, or trade your personal data to unaffiliated third parties for their own independent marketing or commercial purposes. Your data belongs to you.
phferry uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help phferry recognize returning users, maintain session security, remember your preferences, and analyze platform usage patterns.
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the phferry platform. Strictly necessary cookies cannot be disabled through browser settings as they are required for the secure operation of your account.
phferry retains personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes and enforce our agreements.
Following the applicable retention period, personal data will be securely deleted or anonymized such that it can no longer be used to identify any individual.
phferry implements comprehensive technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
While phferry applies rigorous security standards, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own phferry account credentials. If you suspect unauthorized access to your account, contact phferry support immediately.
phferry's primary operations and data processing are centered in the Philippines. However, certain service providers (including cloud infrastructure providers and game studios) may be located outside the Philippines. Where personal data is transferred outside the Philippines, phferry ensures that appropriate safeguards are in place, including contractual data protection obligations on the receiving party and requirements that the recipient country or organization maintains a level of data protection that is at least equivalent to that required under Philippine law.
phferry will not transfer personal data to a foreign country without first ensuring that appropriate protections are contractually established and, where required by the NPC, that the transfer complies with the applicable cross-border transfer provisions of the Data Privacy Act of 2012.
21+ Only: phferry's platform is strictly for adults aged 21 years and above, as required by PAGCOR regulations. phferry does not knowingly collect personal data from individuals under 21 years of age. If phferry becomes aware that personal data has been collected from an individual under 21, that data will be immediately deleted and the associated account will be suspended.
If you are a parent or guardian and believe that your child or a minor in your care has accessed the phferry platform or provided personal data to phferry, please contact phferry's support team at [email protected] immediately. phferry will take prompt action to delete any such data and close any account associated with an underage individual.
phferry may send promotional communications, bonus offers, and marketing messages to players who have opted in to receive such communications. phferry uses SMS, in-platform notifications, and email as communication channels for marketing purposes.
You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your phferry account settings or by contacting phferry support. Upon withdrawal of consent, phferry will cease sending marketing communications within five (5) business days.
Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not prevent phferry from sending transactional communications that are necessary for account management, security, or payment processing purposes.
The phferry platform includes games and content provided by third-party game studios and service providers. While phferry takes care to work only with reputable providers who operate under appropriate data protection frameworks, phferry is not responsible for the privacy practices of third-party game studios or technology providers operating independently of phferry's instructions.
This Privacy Policy applies to personal data processed by phferry as data controller. Where third-party providers process data as independent data controllers in connection with their own products, their respective privacy policies govern that processing. phferry recommends reviewing the privacy policies of game providers if you have specific concerns about how game session data is handled by individual studios.
phferry has established an internal data breach response procedure. In the event of a personal data breach that is likely to result in a real risk of harm to one or more data subjects, phferry will:
Notifications to affected players will be made via the mobile number or email address registered to their phferry account. phferry encourages all players to keep their contact details current to ensure they receive any important account or security communications promptly.
phferry reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, phferry's data processing practices, or the services offered on the phferry platform. The most current version of this Privacy Policy will always be published at phferry.org/privacy-policy.
Material amendments — meaning changes that significantly affect your rights or how phferry uses your personal data — will be communicated to registered players via their registered contact details at least fourteen (14) days prior to taking effect. Continued use of the phferry platform following the effective date of an amendment constitutes acceptance of the updated Policy.
phferry has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact phferry's DPO through the following channels:
Data Protection Officer — phferry
Email: [email protected]
Subject Line: "Data Privacy Request" or "DPO Enquiry"
Support Hours: 8:00 AM – 12:00 AM PHT, 7 days a week
Website: phferry.org
If you are dissatisfied with phferry's response to your data privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC), which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
This Privacy Policy was last updated on January 1, 2026. phferry reserves all rights not expressly granted herein.
Your data is protected, your withdrawals are fast, and your games are certified fair. phferry is the Philippine online casino that takes both your winnings and your privacy seriously.